Refund policy

At Aura Home, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You can request a return within 7 days of receiving your order.
• The item must be unused, in original condition, and with packaging.
• Products that are damaged, used, or not in original condition will not be accepted.

Non-Returnable Items

• Personal use items
• Discounted or sale items (if applicable)
• Items damaged due to misuse

Refunds

• Once we receive and inspect your returned item, we will notify you.
• If approved, your refund will be processed within 5–10 business days.
• Refund will be issued to your original payment method.

Exchanges

• We only replace items if they are defective or damaged.
• If you need an exchange, contact us with proof (photo/video).

Shipping Costs

• Customers are responsible for return shipping costs (unless item is defective).
• Original delivery charges are non-refundable.

Contact Us

If you have any questions about returns or refunds, contact us:

📧 Email: rehman.busi.opt1@gmail.com